Resort, Golf & Wellness Membership Terms & Conditions
These terms and conditions come into force as of 1st March 2026 and replace all previous terms, conditions, rules and regulations.
INTRODUCTION
Part A – terms and conditions of membership
All members are bound by these terms and conditions.
Part B – rules and regulations for using facilities
All members are bound by these rules and regulations. They are necessary to make sure that we continue to offer an enjoyable and safe environment for our members, Tewkesbury Park Team, guests and visitors.
These terms and conditions apply at all times and cannot be varied under any circumstances.
PART A – TERMS AND CONDITIONS OF MEMBERSHIP
Definitions that apply to Part A
• “You” – means the resort, golf or wellness member
• “We and us” – Tewkesbury Park Ltd
1. Membership categories
7-Day Membership applies Monday to Sunday
5-Day Membership applies Monday to Friday
Under 25 Membership applies Monday to Sunday and is available to anyone under the age of 25 on 1st March, i.e. at the start of the relevant membership year. Proof of ID is required.
Joint Membership is available for two people, who live at the same property; proof of address is required.
Resort Membership gives full access to all golf and wellness facilities for the days relevant to your membership category.
Golf-only Membership is only available for members, who were members of this category before the start of the 2026/27 membership year.
2. Membership fees & length of membership
All membership fees are payable to “Tewkesbury Park Ltd”.
Your membership will only begin when payment has been received for the relevant year/month, at which point you can begin using the facilities. When joining, you will be required to have your photograph taken, which allows us to check your identity when you enjoy the facilities.
2.1 Annual membership
Annual membership can only be renewed at the beginning of the membership year and to qualify, must be renewed on or before 31st March by making one non-refundable payment. For annual members, the 12-month membership period will begin on the day the annual payment is made, up to and including 31st March.
Any new members who join after the 31st March each year will be charged the recurring monthly fee rates until the start of the new membership year.
Annual fee wellness-only or golf-only members cannot upgrade to resort membership part-way through the membership year by adding golf or wellness respectively; a monthly golf or wellness membership must be taken as a separate membership until the end of the membership year.
2.2 Monthly membership
Monthly membership fees are taken on 1st of each month as a recurring payment (Continuous Payment Authority) using your 16-digit debit or credit card number. Once you’ve signed up to renew your membership, you can make your first secure payment, which will be valid until the end of March and calculated pro rata based on the number of remaining days in the month of March.
Your card of choice will then be registered for recurring payments, and it will be charged on an ongoing basis on 1st of each month for subsequent monthly payments. If your card fails to charge, your membership access will be automatically suspended and you will receive an email inviting you to retry making the payment or to update your card details through your online profile.
If you are issued with a new bank card, you must register this in your membership account, so that future payments will continue to be taken without interruption.
3. Membership QR code
Once you’ve paid for your annual or monthly recurring membership, you will be provided with a unique QR code, which must be used each time you use the golf or wellness facilities, or wish to make a resort purchase with your membership discount. We reserve the right to refuse entry, or use of any of our facilities, to anyone failing to produce their actual membership QR code. Your membership is personal to you and cannot be transferred to another person. You must not share your QR code with another person. To protect all of our members, we may ask to see another form of identification (besides your QR code) before we allow you to use the facilities. If another person uses your QR code, we reserve the right to terminate your membership with immediate effect or to suspend your access to and use of our facilities for a reasonable period of time, so that further enquiries can be made into the situation.
4. Joint membership
Joint membership can be enjoyed by two people, who live in the same property. Proof of address is required.
For joint membership, both members must have the same type of membership, if they elect to have joint golf membership only or joint wellness membership only. In the case of a mixed membership, at least one member must have resort membership. To be clear, it is not possible to have two members, one of whom has golf-only and the other wellness-only.
Equally, both members must have common 5-day or 7-day membership. It is not possible for one joint member to have a 5-day membership and the other a 7-day membership.
Both members will have their own membership profile and unique membership QR code, and will be subject to the membership terms & conditions.
Joint membership payments are taken as a combined payment, with the payment linked to the lead member.
If either member chooses to end their membership, they must notify our golf & wellness team, who will move the remaining member to the relevant single membership category. As per the terms of section 9 “Ending your membership”, 14 days’ notice will be required and our team will then be able to facilitate the change in membership category for the remaining member; membership fees will then be updated accordingly.
5. Golf insurance cover & levies
All golf & resort members benefit from golf insurance cover and levies payments included in their membership fees.
6. Member discount
Resort members enjoy a 20% discount – and golf-only and wellness-only members enjoy a 10% discount - on spa treatments, as well as food & beverage purchases for themselves.
Unique membership QR codes will be scanned as proof of a valid membership at the time of purchase. The discount does not apply to:
- booking banqueting events, and / or
- multiple purchases on behalf of a group, and / or
- purchases or treatments for anyone other than that particular member.
7. Changing your membership category
If you are a recurring monthly member and wish to change your membership category, you will need to speak with our golf & wellness team, who can action this for you. The change in membership category will be effective from the 1st of the next calendar month and your recurring monthly payments will then be updated accordingly.
Please note that if you are looking to change to joint membership, you will both need to sign up in person at the golf & wellness reception, as proof of shared address will need to be provided.
If you are an annual member, it is not possible to change membership categories during the membership year. If you have annual golf or wellness membership, you can only upgrade to resort membership at the end of the membership year. A monthly membership for either golf or wellness would need to be taken as a separate membership until that point.
If you pay upfront for an annual membership, you cannot move to joint membership during the membership year.
8. Suspending your membership
If you pay by recurring monthly payments, choosing to suspend your membership is effectively the same as choosing to end it; the terms of section 9 therefore apply.
If you are an annual member, you can suspend your membership if you are suffering from a medical condition which means you are unable to use the golf or wellness facilities (this does not include pregnancy but does include a medical condition that arises during pregnancy). You will need to provide us with a suitable level of documentary evidence of any such condition. The suspension will take effect from the date we receive such documentary evidence and we will then extend your membership by the period of time for which the suspension lasts.
If you need to suspend your annual membership due to a medical condition, you will need to notify us of this in writing and supply the suitable documentary evidence:
• by email to golf@tewkesburypark.co.uk or wellness@tewkesburypark.co.uk; or
• by post to Tewkesbury Park, Lincoln Green Lane, Tewkesbury, GL20 7DN.
If you are a joint member and one of you needs to suspend your annual membership:
• you can suspend your membership and that of your joint member;
• you can suspend just your own membership, leaving that of your joint member active. In this scenario, the remaining joint member’s membership would move to the relevant individual membership category for the period of the suspension, and associated membership fee be charged accordingly. Our golf & wellness team would help to organise this change.
You must make sure that we have received the membership suspension request and you must retain proof of such notice having been provided. The suspension will not take effect until we have received your written request.
For example:
• if you send us your suspension request by post, send it by recorded delivery (we will have to sign the delivery notice when we receive it);
• if you send us your request by email, ask for a delivery receipt.
Your membership will automatically restart at the end of the suspension. Suspending your membership is not the same as ending your membership.
9. Ending your membership
If you choose to end your membership – whether this is at the end of the membership year for annual members, or at the end of a calendar month for monthly recurring members – we ask for you to provide 14 days’ notice.
We ask for notice to be provided by email to wellness@tewkesburypark.co.uk or golf@tewkesburypark.co.uk ; if any evidence or documentation is required, you can provide them as attachments to the email.
Notice provided via email will be deemed received with immediate effect. We strongly advise that you ask for a delivery receipt.
We will confirm we have received your notice within 7 days of receiving it. If you do not receive this confirmation within 7 days, you must immediately let us know so that we can check whether we have received it.
If any current golf member chooses not to renew for this membership year, or ends their membership and later wishes to rejoin, only resort membership will be available to them after 31st March 2026.
From time to time, we will need to contact you about your membership, so it is important you keep your contact phone number and email address up to date on your membership portal. If we need to give notice to you for any reason, this will be deemed effective if we send it to the email address we have in the records we hold about you.
Once your membership has ended, you can no longer use any golf or wellness facilities.
10. Ending your membership early – annual members
Annual members can end their membership early if:
• you are suffering from a medical condition which means you are unable to use the resort, golf or wellness facilities (this does not include pregnancy, but does include a medical condition that arises during pregnancy);
• you lose your employment or are declared insolvent;
• your residential address changes to a location which is more than 25 miles from Tewkesbury Park;
Your membership will end on the last day of the month in which we receive your notice or your suitable evidence, whichever we receive later, and we will refund the balance of any fees you have already paid.
If you are a joint member and need to end your annual membership early, please discuss this with the golf & wellness team. Joint membership can only continue if both members have an active membership, so the remaining member would need to transfer to the relevant individual membership category, with membership fees adjusted accordingly.
11. Cancelling your membership
We will not tolerate our staff or other members being verbally abused, intimidated or physically threatened. If we find this to be the case, we have the right to report you to the police, to ban you immediately and to cancel your membership. We may also cancel your membership in the following circumstances:
• If you repeatedly break this membership agreement and you do not or cannot put it right within seven days of us writing to you about it.
• If, with your knowledge or permission, another person uses your membership QR code to access the facilities or any membership benefits.
• If you use rude or abusive language, or behave or threaten to behave in a violent or aggressive way
• If we receive a legitimate complaint about your behaviour, or if you persistently behave inappropriately.
• If we believe that your continued membership is not in the interests of other members, we have the right to suspend your membership.
You have the right to appeal against the decision in writing to our general manager. If we are not able to resolve the issue following your appeal, we have the right to cancel your membership. If we cancel your membership for any of the above reasons, we have the right to keep a proportion of the money you have paid under this agreement to cover any reasonable costs we have had to pay. We will also not accept any future applications you make for membership to Tewkesbury Park and you will not be allowed to enter the resort as a guest or for any other reason.
12. If your monthly recurring payment cannot be processed
If you pay by monthly recurring payment and the payment fails for any reason, your membership access will be automatically suspended. You will then receive an email from us inviting you to retry the payment through your online profile, or to update your bank card details if the card has expired/incorrect details have been entered. Once payment has been received, you will automatically regain access to the facilities.
13. Changing your membership fees and this agreement
We may increase membership fees each year on the anniversary of our membership year, which runs from 1st March to the last day in February the following year. We will make every reasonable effort to give you sufficient written notice (sent by email) of any fee increase.
As well as the increase described above, we have the right to increase membership fees at any time to take account of any increase in the rate of VAT, currently at 20%. We will make every reasonable effort to give you sufficient notice of any increase.
We may make reasonable changes to this agreement, to these terms and conditions in Part A and to the rules and regulations in Part B at any time, as long as we give you notice before we make the changes.
14. Making changes to wellness facilities, services and activities
We have the right to increase, reduce or withdraw certain facilities, services or activities either permanently or temporarily (for example, to carry out cleaning, repairs, maintenance or security work) and will give you as much notice of this as is reasonably possible.
If the wellness facilities are closed for more than 7 days in a row and we do not provide another facility (this may be a facility with fewer services or a temporary facility) onsite or somewhere up to 10 miles away, we will credit a percentage of your membership fees - which relate to the period that the facilities are unavailable - at the start of the new membership year or membership month, excluding the initial 7 days. If you have recurring monthly membership, your next payment will be adjusted to account for the time lost.
We will display details of the opening and closing times on our website and notify you of changes by email. Opening times may vary during the Christmas period and on other bank holidays. We will always provide as much notice as possible if we reduce the opening hours of our wellness facilities.
15. Complaints
We are committed to making sure our members are satisfied with the service we provide, but we are realistic enough to know that things don’t go according to plan all the time. If you have a complaint, we want to know about it as soon as possible so that we may fully investigate and resolve it.
If you have a complaint, please raise this with a member of the golf and wellness team. If you are not satisfied with their response, please then raise this with the duty manager and if you are still unsatisfied, please contact either our hotel manager or general manager.
16. Liability
We do not accept liability for damage or loss to your property or a guest’s property that may happen on the premises or within the resort grounds, other than the liability which arises from our negligence or our failure to take reasonable care.
We do not accept liability for the injury or death of any member, child or guest that may happen on the premises or within the resort, other than the liability which arises from our negligence or our failure to take reasonable care. We restrict our liability for death and personal injury to the fullest extent permissible in law.
Nothing in these terms and conditions is meant to limit any rights you might have as a consumer.
17. Data protection
We will deal with all information we hold about you in line with our privacy policy, which is available on our website: tewkesburypark.co.uk. If you want to know what information we hold about you, or you want us to correct any information we hold about you, please speak with a member of our team.
18. Children
We welcome children, but require them to behave appropriately. They must not put themselves or other people in danger, or prevent other members or guests from enjoying the facilities. If your child is behaving unreasonably, we have the right to speak to you or the child about this. If your child continues to behave unreasonably, whether on one visit, or over a number of visits, we will try to resolve the issue by meeting with you. If we cannot resolve the issue during the meeting, we have the right to suspend them from using the facilities. If we suspend your child from using the facilities and you want to appeal against this, you must appeal in writing to our general manager.
PART B – RULES AND REGULATIONS FOR USING RESORT FACILITIES
Definitions that apply to part B
• “You” – means the resort, golf or wellness member
• “We and us” – means Tewkesbury Park Ltd.
1.Safety
As your safety is our main priority, we do not allow crockery or glasses into the wellness facilities unless we have organised this.
We do not allow animals - except for assistance dogs - in the wellness facilities.
To protect the safety of all members and guests, you must pay particular attention to all signs relating to health and safety; please speak to one of our team if you do not understand a notice or sign.
Fire exits are clearly marked throughout the resort. If there is a fire or if you hear the fire alarm, you should make your way out of the facilities through the nearest possible exit to the advertised assembly point in the car park.
If you suffer an accident or injury on our premises, you must report it and the circumstances under which it happened to the duty manager immediately. You should not use the wellness facilities if you have an infectious illness or condition and should inform a member of our team or your class instructor if you have any health problems. For your safety, when using the racquet facilities, you must wear appropriate footwear for the playing surface and appropriate clothing should be worn at all times for all wellness & golf activities.
For legal and health reasons, you must not smoke while using any of the wellness facilities and smoking of any sort, including the use of smoking simulating devices, is not permitted within any of the resort’s buildings.
While you are in the resort, we expect you to behave appropriately, respectfully and politely, and dress appropriately at all times. We can prevent you from entering the facilities or ask you to leave if we think that your behaviour or appearance is not suitable.
Our wellness facility, by its very nature, includes areas where surfaces may become slippery or wet. All users of our facilities are reminded of this and urged to exercise caution at all times, especially when moving around our pool, spa and sauna facilities.
2.Checking in prior to using the facilities
Before using the golf or wellness facilities, all members are expected to check in at the golf & wellness reception by scanning their membership QR code.
3.Health and safety of children
Children aged 15 or under must not use the sauna, steam room or hot tub.
For safety reasons, the gym is not accessible to those under 16.
Children aged eight or over must use the men’s or women’s changing rooms, according to their gender declared at birth.
Any under 25s, who are looking to use the wellness facilities, will need Under 25s membership, with the exception of under 4s, who can swim for free with their adult member.
4.Car park
You are only entitled to use the car park while you are using the wellness or resort facilities. You must park only in the spaces in our car park. If you do not have a disabled badge, you must not park in the spaces reserved for disabled badge holders. We do not guarantee that car parking is available at all times. You park in the car park at your own risk. We do not accept liability for any loss or damage to your car, or personal belongings in it, while you are parked in our car park.
5.Swimming pool, sauna, hot tub and steam room
For health and hygiene reasons, all bathers are required to shower before entering the pool, steam room, sauna and hot tub and again after using any of the thermal areas.
You must always follow the pool, hot tub, sauna and steam room rules and guidelines displayed on the notices in the facilities, as well as any guidelines our team give you.
There is a strict "no diving" rule in the pool, as it is not deep enough to allow this.
We may reserve the pool at certain times for adult-only swimming or aqua-aerobics classes. We will always try to let you know beforehand about these sessions by putting details on the wellness timetable.
You are not allowed to use fins, flippers, lilos, radios or similar devices capable of producing sound in or near to the pool, hot tub, steam room or sauna. You are not allowed to shave, exfoliate, use oils or conditioners or eat in the pool, hot tub, steam room or sauna.
Children aged three and under must wear swimming nappies at all times whilst in or near to the pool.
When using the pool, children must be supervised as follows:
Under 4s - 1 adult per child
Under 8s and non-swimmers under 16 - 1 adult per 2 children
Children aged 14 and under must be accompanied and supervised in the pool and the pool area by a member over the age of 18.
The pool is not monitored by a lifeguard and users are reminded that they use the facilities entirely at their own risk.
You should not use the sauna, steam room or hot tub for longer than the recommended time and should not use at all if you have cardiovascular-related health problems.
Floors may be slippery when wet and all users are asked to take care when entering the pool, sauna & hot tub. Users must always use the steps and hand rails provided.
All users are asked to be seated on a towel in the sauna and to place used towels in the laundry bins provided. The sauna is provided with an electrical supply. Do not under any circumstances attempt to pour any water, or other liquids, onto the electrically-heated coals, as this will cause a fire hazard.
6.Lockers
You bring all personal belongings to the wellness facilities at your own risk. We do not accept legal responsibility for any loss or damage to these items. We ask all members to place their belongings in the lockers provided when using the facilities to ensure that the changing area is tidy for all of our members and guests to enjoy. If you leave your belongings in a locker overnight, we have the right to remove your belongings. You can claim the belongings we have removed from the wellness reception for up to two weeks after we remove them. After this time, we will not be responsible for the belongings. If you find lost property, you must hand it into the wellness reception immediately. We will hold items for two weeks only before giving them to charity.
7.Gym and wellness facilities
Our aim is to make you feel better, and we try to make this as much fun as possible. We know that everyone has different aims, levels of skill, tolerance and fitness. Before you start using the gym or fitness equipment, we will ask you to complete a physical activity readiness questionnaire (PARQ) and have a supervised gym induction session with one of our team. If you have concerns about your physical condition, you must not do strenuous physical activities without first getting medical advice. To make sure you get the most from every activity that you do in the safest possible way, you should always make sure that you warm up properly and take time to cool down after your activity. You should not take part in any physical activity that you may not be fit for. You are responsible for monitoring your own condition during physical activity. You should tell a member of the team when you join about anything that is relevant to your physical condition. You should continue to keep this information up to date throughout your membership. If you suffer any unusual symptoms, you must immediately stop the activity and tell any member of the team.
Please wipe down any gym equipment after use, using the disinfectant wipes provided.
8.Wellness classes
Classes are included in membership fees, provided they meet the qualifying membership types/times, and can be booked online through your membership portal. To help ensure fair access to wellness classes for all members, we ask that bookings are cancelled at least 24 hours in advance, if you are unable to attend. This will allow others to take your place. Of course, on rare occasions there will be extenuating circumstances causing a last-minute cancellation, but these need to be few. Cancellations will be monitored and any member, who fails to register their cancellation with the required timescale, or does not turn up on three occasions during a three-month period, will have their booking privileges withdrawn until a penalty of £30 is paid.
9.Racquet sports facilities
Squash and tennis courts can be booked online through your membership portal.
10.Tee times
Tee times and competition tee times should continue to be booked through the appropriate members’ golf software. Please ensure that you check in at the golf & wellness reception before beginning your round.
To help ensure fair access to tee times for all members, we ask that bookings are cancelled at least 24 hours in advance, if you are unable to play. This will allow others to take your place. Of course, on rare occasions there will be extenuating circumstances causing a last-minute cancellation, but these need to be few. Cancellations will be monitored and any member, who fails to register their cancellation with the required timescale, or does not turn up on three occasions during a three-month period, will have their booking privileges withdrawn until a penalty of £30 is paid.
11.Bag tags
Resort and Golf only Members should always display your golf bag tag for course marshal checking.
12.Photographs and videos
You may take photographs and video recordings for your own personal use provided that you keep to these rules:
• You must not take photographs or videos of any children under 18 other than your own.
• Anyone who appears in your photographs or videos must be aware that you are filming them and you must get their permission first.
• You must not take photographs or video recordings in a changing area, pool, sauna, steam room, hot tub, or toilet.
• If another member or guest is unhappy that you are filming them and makes a complaint to us, we may ask you to show us any images which you have taken and to delete them if appropriate.
• If a member of our team asks you to stop filming or taking photographs, you must do so.
13.Other rules
All wellness memberships include one towel provided per member per visit. Any additional towel will be charged at £1 per towel, payable at the time of use. No discount is available on charges levied for towels.